Last week, I ordered our weekly Door Dash dinner while at my son and daughter-in-law’s house. The restaurant is one of our favorites and about 15 minutes from the house, so the food travels pretty well. When the food arrived, I quickly discovered that my meal was not there. All the other meals were included just as I ordered them. I called the restaurant and they said I would have to contact Door Dash to get a refund or to have a driver go back to the store to get the meal. I was so frustrated. I did not want to eat 20-30 minutes after my family did. I did not want a refund. I wanted my food!
Now, I did not really want my food. The meal I had ordered was fine, but not something I was truly craving. I had eaten well all day and was not even particularly hungry. I contacted Door Dash and got my refund and eventually ate my granddaughter’s meal that she opted out of. But I was still out of sorts. I felt personally slighted since I did all of the work to get everyone’s order there and only mine was missing. My family members offered to share their food with me, but they were not as outraged as I was. By the time we drove home I had calmed down and gotten over my situation.
Later, I reflected on why I got so upset that the meal I did not really even want was missing. I realized that I was disappointed that the system that seems so simple did not work. We are so spoiled by our smart phones and other devices. We think that by simply using the program correctly we will get the desired result. When that result is not obtained, frustration occurs.
Of course, not getting a $15 salad when an abundance of food exists all around me is not a crisis situation. My mind might realize that I am not in crisis, but my body did not. Then I thought about often the system fails others with so much fewer resources than I have. The public utility system that should bring clean and healthy water to all fails due to delayed maintenance. The public school system where our children should be safely educated fails due to politicians who pander to special interest groups for power and influence. The health system fails to provide adequate attention to our medical needs due to insurance regulations and overworked staff.
We are arguing over the increased use of Artificial Intelligence in our society. The income that CEO’s and other executives receive versus the rest of the employees is vast. And yet, the systems are still failing and the result is the people who can least afford to have the systems fail them are impacted the greatest. Do I have an answer? Not immediately. However, I feel like those who benefit most from the systems should be impacted more when the systems fail. That means those with the deepest pockets should be in the trenches trying to fix the problems, not sitting in their mansions waiting for a delivery driver, a medical tech, or a